Nr534 Week 5: Ineffective Communication
Nr534 Week 5: Ineffective. Think of a situation in which you were a part of or witnessed ineffective communication between a nurse and a nursing leader or manager. What form of communication was used? What was the nature of the issue or situation? Describe the tone and pace of the interaction. What would have made this communication more effective?
Nr534 Week 5: Ineffective Answer
Effective communication is a cornerstone in fostering a positive healthcare experience, particularly among staff, as highlighted by Norouzinia et al. (2015). The significance of effective communication extends to promoting satisfaction among both staff and patients, influencing service delivery and overall quality outcomes (Foronda, MacWilliams, & McArthur, 2016). However, in my healthcare institution, I encountered an instance of ineffective communication between a nurse and a nursing leader.
Initially, the communication started in a formal manner, but as the conversation progressed, it transitioned into verbal communication. The primary topic of discussion revolved around challenges related to shift scheduling. The nurse expressed dissatisfaction with the shift schedule, perceiving it as inappropriately adjusted, contrary to the nurse’s expectations.
This situation underscores the critical role of effective communication in addressing staff concerns and ensuring alignment between expectations and organizational practices.
References:
Norouzinia, R., Aghabarari, M., Shiri, M., Karimi, M., & Samami, E. (2015). Communication barriers in nursing students and tutors. Nurse Education Today, 37, 16–21. https://doi.org/10.1016/j.nedt.2015.12.006
Foronda, C., MacWilliams, B., & McArthur, E. (2016). Interprofessional communication in healthcare: An integrative review. Nurse Education Practice, 19, 36–40. https://doi.org/10.1016/j.nepr.2016.05.005
