NUR109 M4.4: ATI Nurses Touch – The Communicator Video Interaction, Client Comfort, and End-of-Life Care
Stage 1 A:
Q: As the nurse, what is the best communication option? (Response to daughter Claire Fogel).NUR109 M4.4: ATI
A: “I hear you saying that you are not ready for your mother to give up.”
Explanation: In this situation, the best communication option is active listening and empathizing with Claire’s concerns. Reflecting her statement shows that you acknowledge her feelings and opens the door for further discussion and support.NUR109 M4.4: ATI
Stage 1 B:
Q: As the nurse, what is the best communication option? (response to daughter Karrie Perlman).
A: “Let’s talk about your difference of opinion.”
Explanation: Acknowledging the difference of opinion and inviting a conversation demonstrates a willingness to address concerns and conflicts constructively.NUR109 M4.4: ATI
Stage 2 A:
Q: As the nurse, what is the best communication option? (response to daughter Marge Ehlers).
A: “Let’s talk about this more.”NUR109 M4.4: ATI
Explanation: By suggesting further discussion, the nurse encourages an open and ongoing conversation, allowing Marge to express her thoughts and concerns in detail.
Stage 2 B:
Q: As the nurse, what is the best communication option? (response to daughter Claire Fogel S).
A: Morgan continues to listen to the conversation between the family.NUR109 M4.4: ATI
Explanation: In this situation, the nurse’s role is to observe and be attentive to the ongoing dialogue, as it may provide insights into the family dynamics and emotions that need addressing.
Stage 3 A:
Q: As the nurse, what is the best communication option? (response to daughter Audra Longly).
A: “You are having difficulty resting because of noise?”
Explanation: The nurse should identify the source of Audra’s discomfort by asking clarifying questions, which can help address the issue effectively.
Stage 3 B:
Q: Response to Karrie Perlman.NUR109 M4.4: ATI
A: “Your mother needs to take rest periods throughout the day.”
Explanation: Karrie may not fully understand the importance of rest for her mother, so the nurse educates her about the necessity of rest periods, ensuring the patient’s well-being.
Stage 4 A:
Q: Audra’s daughter
A: “Tell me about your feelings and concerns.”
Explanation: Open-ended questions like this invite Audra to share her emotions and concerns, promoting a therapeutic relationship and allowing the nurse to provide appropriate support.NUR109 M4.4: ATI
Stage 4 B:
Q: Response to Karrie
A: “This is about your mother’s need for medication. Let’s ask her if she wants the medication.”
Explanation: Karrie may be concerned about her mother’s medication, so the nurse suggests involving the patient in the decision-making process to respect her autonomy.
Stage 5 A:
Q: Could you help me have a discussion with the family?
Explanation: The nurse is seeking assistance from a colleague to facilitate a family discussion, showing a collaborative approach to address the family’s needs.
Stage 5 B:
Q: Response to Dr. Donovan
A: “I feel the family could use some reinforcement of the things that you have already taught them.”
Explanation: The nurse acknowledges the expertise of Dr. Donovan and suggests further support and education for the family, reinforcing the importance of teamwork in providing care.
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